Get Better Client Feedback Using Pain ChartsFiled Under Software Process, Trade Tools
Everyone has seen the pain chart at the doctor’s office. With the little faces describing the level of pain, it is a simple concept and a very powerful communication technique. Both children and adults can relate to the pain chart thus aiding the doctor with accurate direction.
Because everyone can relate to this chart the same, what happens when you use it in a client meeting? Let me tell you – great things.
Getting client feedback is sometimes very difficult. Some clients don’t want to complain. Others complain to much. Most do not know how to communicate their level of frustration towards changes. If you allow clients to communicate in terms of the pain chart, communication has now boiled down to a single number.
This new streamlined communication has many benefits:
- Shorter meetings as discussion is held only when needed
- Introverted clients get to voice their opinions
- Extroverted clients don’t get the opportunity to monopolize discussions
- Results are more consistent across clients (5 to one is approximately 5 to another)
If you are looking for a unique and fun way to communicate with your clients, give the pain chart method a chance. I think you will find the results a 1.